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I/Someone in My Stateroom Has an Allergy To:

FOOD ALLERGIES

If you have any food-related allergies or concerns, we ask that you please inform the Maître d' directly as well as your dining team of any food allergies and special preparation you may require to accommodate your dietary needs. Please discuss this the first evening of your cruise. Our food and beverage team members will be glad to assist in planning your daily meals in the dining room and can help pre-order meals for the following day. Our chefs will make every effort to fulfill your requests and will gladly prepare freshly made options that meet your dietary needs. Please understand, dietary requirements can only be accommodated in the main dining room with the chef. Items delivered to your room, items on lido, buffets, and other locations cannot be guaranteed to be free of allergens. As with any allergy, we do ask the guest to take ownership of their needs. If you are unsure about a particular item, please ensure you confirm the ingredients with the head chef, prior to consuming. For guests who require a gluten-free diet, gluten-free pizza dough, pasta, bread for deli sandwiches, hamburger buns, and cake are available upon request. Additionally, our frozen desserts, including frozen yogurt, are gluten-free. All specially requested items are freshly prepared, as a result, they may take a little longer than regular menu items. 

Our ships are equipped with Menu Mate™ food ingredient program fleetwide to accommodate guests with food allergies. The program is the first of its kind among major cruise lines. The Menu Mate food ingredient program utilizes award-winning CertiStar® software to mitigate the risks of allergic reactions. Once restrictions are entered into the software, it will sort through all available options and display which items are allergen-free, which options can be modified to exclude the specified allergen, and which selections should be avoided. There is a Menu Mate podium near the Lido buffet stations.

Please understand, we have large galleys and a wide array of menu items, some of which contain nuts, gluten, or other allergens. Please keep in mind, despite our best efforts, we cannot completely mitigate the chance of cross contamination, and we are unable to guarantee a fully allergen free environment. We ask that you remain vigilant to any adverse reactions, given the potential of other unknown or undisclosed allergies or intolerances, cross contamination, the inclusion of other unexpected, undisclosed, or unknown ingredients, or anomalies in the app.

CHEMICAL/FRAGRANCE ALLERGY

Upon request, our housekeeping team can forgo the use of specific chemicals and fragrances when preparing your cabin. Additionally, upon request, we can ionize your stateroom prior to sailing.

Please reach out to our Guest Access department directly to make specific requests of this nature. The team can be reached by dialing toll-free: 1-800-438-6744, extension 70025, or by emailing: Access@Carnival.com.

Although we have noted your chemical/fragrance allergy, please ensure you discuss your allergies with the housekeeping team once you are on board.

FEATHER/DOWN ALLERGY

The Carnival Comfort Bed sleep system is offered in all our guest cabins. Our duvets may contain down feathers. Upon request, all duvets can be removed from your cabin and the beds can instead be made with cotton/polyester (60/40) blankets.

Please reach out to our Guest Access department directly to make specific requests of this nature. The team can be reached by dialing toll-free: 1-800-438-6744, extension 70025, or by emailing: Access@Carnival.com.

Although we have noted your down/feather allergy, please ensure you discuss your allergies with the housekeeping team once you are on board.

LATEX ALLERGY

We use latex gloves onboard; however, we do have plastic gloves as an alternative option.

We can request that our housekeeping department use plastic gloves to clean your stateroom. It is highly recommended that you eat your meals in the dining room where, upon request, the dining staff can use plastic gloves when preparing your meals. This accommodation cannot be guaranteed for lido deck dining, room service, or other specialty dining venues.

Please reach out to our Guest Access department directly to make specific requests of this nature. The team can be reached by dialing toll-free: 1-800-438-6744, extension 70025, or by emailing: Access@Carnival.com.

Although we have noted your latex allergy, please ensure you discuss your allergies with the housekeeping and the dining teams once you are on board.

OTHER DIETARY NEEDS

Although we do not have dietitians on board, we can assist with simple requests, such as the preparation of menu items.

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrate, low-sugar, and gluten-free. Our chefs will make every effort to fulfill your requests and will gladly prepare freshly made options that meet your dietary needs.Please address requests of this nature with the Maître d' directly, as well as with your dining team on the first evening of your cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.

Guests who require a different dining time than selected when booking can change once on board. Requests of this nature will be accommodated on a first-come, first-served basis.

If your form was received, an email response will be sent within 72 hours. If you do not receive an email, please contact us at (800) 438-6744 ext. 70025, or 1-800-072-670 ext. 70025 if calling from Australia.