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If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet can be found in the Debarkation Flyer which will be delivered to your stateroom towards the end of your voyage.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit, and we reserve the right to deny assistance if the weight presents operational or safety concerns.

Wheelchair assistance is only available during embarkation and debarkation in the home port and is not offered while on board or at the ports of call.

Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise.

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port. Please visit Scootaround's website, or call 1-888-441-7575. Scootaround’s team of trained professionals can review the different rental options available, based on your accommodations, and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in the U.S.

Special Transportation Service is only available for guests who have purchased ground transportation through Carnival Cruise Line. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest.

For additional information about accessible airport transfers, as well as information specific to European departures, please see the Guests with Mobility Limitations Tab.

PORTS OF CALL & SHORE EXCURSIONS

For information regarding accessible tours and accessibility in ports of call please visit the Shore Excursions Tab on the Guests With Disabilities page.

PLEASE COMPLETE THE FOLLOWING INFORMATION SO THAT WE MAY ENSURE YOUR MOBILITY DEVICE CAN BE ACCOMMODATED IN YOUR STATEROOM 

Scooters and their batteries must be stored and charged in your stateroom. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors, hallways, or public areas. If your personal scooter is 21 inches or less, it should be able to fit in most staterooms with a 22-inch entry doorway. 

Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

If bringing a scooter, please bring one that can collapse or fold so that it may be safely stored within the cabin. Once on board, guests may contact their room steward for assistance. 

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which must be traversed with care. Careful attention must be paid when backing in and out of elevators, as they are often in close proximity to staircases and may be narrow or difficult to navigate. 

Mobility devices cannot be left unattended in any venue area, unless the guest is temporarily away attending an event. In which case, the device must be parked in an area that allows all guests to safely exit the venue. When in public areas, guests must keep their devices clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or Lithium-ion batteries will be allowed on board. Batteries must be charged in the guest’s stateroom, and we recommend guest travel with a scooter that has a removable battery.

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom.

As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis. Therefore, it is advisable to reserve the appropriate stateroom in advance.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may be moved to a non-accessible stateroom, at any time, in order to accommodate a guest with a disability.

We have four classifications of staterooms:

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter, or other similar assistive devices. FACs contain accessible elements including turning space, accessible routes throughout the stateroom, and an accessible bathroom. Additionally, the bathrooms contain grab bars and a shower seat†.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter, or other similar assistive devices. FAC–SSAs are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In an FAC-SSA configured to provide two beds, the clear floor space will be between the beds, with one side of each bed having an accessible route. Additionally, these staterooms feature an accessible bathroom that contains grab bars and a shower seat†.

Ambulatory Accessible Cabins (AAC)††: These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, AACs are ideal for guests who only use an assistive device (such as a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, such as grab bars, to assist with balance. Please keep in mind, this type of stateroom has an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable).

Standard Cabins††: These staterooms have an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable).

†For cabins on Carnival Liberty and Carnival Glory that do not have a shower seat, a shower stool is available on request.

†† Mardi Gras, Carnival Celebration, Carnival Jubilee - not all standard and ambulatory accessible staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please access the respective ADA (PDF) Deck Plan below to confirm the stateroom you have selected accommodates your scooter needs. 

https://www.carnival.com/about-carnival/special-needs.aspx 

To purchase an ambulatory accessible cabin or a standard stateroom, the mobility device must fit through the 22" (55.9 cm) wide entry doorway, and must fold and collapse so when stored, the guest can safely exit the stateroom. Guests who bring scooters that are larger than 21" (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible cabin with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, they will be denied boarding and no compensation will be provided. 

ATTESTATION: I attest that l, or another person traveling in the same stateroom, have a recognized disability that alters a major life function and requires the features provided in the accessible stateroom that I have booked. Carnival Cruise Line reserves the right to take appropriate action against someone who has misrepresented their need for an accessible stateroom and has reserved or purchased such a stateroom. Action may include but is not limited to reassignment from the stateroom to a non-accessible accommodation, which may include a downgrade in accommodations, or denial of boarding.

If traveling with a scooter, I confirm it is the appropriate size for my stateroom and acknowledge the requirements of the scooter policy. 

If your form was received, an email response will be sent within 72 hours. If you do not receive an email, please contact us at (800) 438-6744 ext. 70025, or 1-800-072-670 ext. 70025 if calling from Australia.