Post-Cruise Inquiries
You’re always our priority — before, during and after your cruise.
QUESTIONS ABOUT SAIL & SIGN ACCOUNTS
If you’ve already enjoyed a cruise but have questions about your onboard Sail &
Sign® account or purchase at The Fun Shops™, we’re here to help.
Sail & Sign Holds
Have a question about holds or pending charges on your credit or debit card?
Questions About Onboard Items
Photo Products
Need to know about purchased photos, videos or canvas products? (For instance, if you forgot to pick up your purchase, noticed you’re missing images, or are having other trouble viewing your photos.)
Questions About Your Onboard Experience
Contact Guest Care
If you have already sailed and need assistance, please send a detailed email to guestcareau@carnival.com.